Shipping Information and Policies
We at Heroes’ Hoard love free shipping, and strive to offer it as much as possible! However, there may be some instances where you need your loot faster than our normal turn-around time. That’s where additional shipping policies can be useful.
Regular Turn-Around Times
Depending on which loot you wish to purchase, it may have a different turn-around time. This can be due to fabric availability, the size of our order queue, etc. Add this turn-around time to the shipping speed you choose, and that is a good estimate of when your loot will be in your hands!
- Hats: Usually the quickest turn-around, about 3-5 business days
- Cloaks: 5-10 business days, possibly longer if we have to order the fabric. If it is longer than this, you will receive an e-mail with this information!
- Bags and Accessories: Roughly 5 business days, unless a specific fabric we did not have in stock was requested. Again, you will receive this information in an e-mail if you have a custom order!
- Stuffies: Roughly 5 business days.
Shipping Options
Where you live affects your options for shipping, both speed and pricing. We are located in the USA, so those located outside that may have increased shipping costs. You will ALWAYS receive a tracking number from us!
Always remember: your shipping time is IN ADDITION to your turn-around time! If you need loot STRAIGHT AWAY, make sure you add the appropriate add-ons to your order to ensure we know you need it FAST!
For USA customers:
- 1st Class USPS Mail: Free!
- Arrives in 2-5 business days, depending on where you are located.
- We always add postal insurance to our shipments, so never fear!
- Priority USPS Mail: $15
- Arrives in 1-3 business days, depending on where you are located.
- Expedited/Next Day: $40
- Arrives in 1-2 business days, depending on where you are located.
For International Customers:
- 1st Class USPS International: $17
- This is the base-speed shipping, how fast it gets to you depends on where you are located.
- We always add postal insurance to our shipments, so never fear!
- Priority Mail International: $30
- Arrives in 6-10 business days, depending on where you are located.
- Expedited International: $60
- Arrives in 3-5 business days, depending on where you are located.
Issues with Shipping/Receiving an Item
I’m sorry to hear there’s been difficulties! Unfortunately, once we had the package over to USPS, it is completely in their jurisdiction. I can assist with helping track down the package through USPS or opening a missing parcel case, but that is all I can really do. Heroes’ Hoard is a small, one-person company, and while I would love to reimburse for lost packages I simply cannot afford to.